• Whole School Improvement plan based on Customer Satisfaction Survey, 2012-13
• TOS Customer Satisfaction - Parents and Employees - Survey results published, 2011-12
• Report Of the Benificiary Satisfaction Survey, 2014-15

Date: 19 December, 2011. 

• To gauge the level of satisfaction of “Customers” (Parents of students) & Employees (Teachers, Admin staff & Service staff).

• To share the survey results with all stake holders.

• Based on the outcome TOS to develop, strategize measures and incorporate for quality improvement

Work done so far:

The WhiteBoarding Company personnel had a series of Focused Group Discussions with representatives of Core Committee, PTA members, Class Parent Volunteers, teaching and admin staff, service staff and also randomly selected parents from each level. The purpose of these discussions was to identify the parameters of satisfaction to be measured.

Purpose:

The WhiteBoarding Company personnel had a series of Focused Group Discussions with representatives of Core Committee, PTA members, Class Parent Volunteers, teaching and admin staff, service staff and also randomly selected parents from each level. The purpose of these discussions was to identify the parameters of satisfaction to be measured.

Implementation process:

• The online questionnaire has been designed to measure the drivers of customer satisfaction.
• Please use the following link – TOS-Parents - Customer Satisfaction Survey :- Link not working now
• It will also appear on the TOS website in parent related and Flash News links.
• A unique authentication code (UAC) has been generated and sent along with this circular.
• Enter the UAC for filling the online form.
• The UAC is to ensure that only validated respondents participate in the survey.
• The survey is designed, data collected and collated in such a way that the responses cannot be associated with any parent.

Countdown:

UAC notification	20th/21st December
Online link available	21st December
Online filling before	26th December

TOS is committed to quality.

It is our sincere intention to continuously work on it.

Help us in this endeavor.