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Holidays : May 2022

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Tuesday - May 17, 2022
Customer Satisfaction Survey
Customer satisfaction survey

The Covid pandemic caused a huge setback for the education system, the impact of which was felt not only by the student community but also equally by teachers, staff, stakeholders and most importantly parents.

The Orchid School’s response to the COVID lock-down and re-opening triggered us to carry out a survey, intended to assess and evaluate. Our goal was to gauge the level of success and areas of improvement we managed to achieve during the period.

We were very keen to understand whether our initiatives in the online teaching format aligned with the expectations parents may have had from us. We, therefore conducted the Parent Feedback Analysis for the Year 2021-22 to further our cause. Some of the elements touched upon related to our school framework, curriculum, smooth transition, challenges faced, etc.

This feedback has immensely helped the school and also encouraged parent’s involvement in their child’s learning process when situations looked bleak. Parents provided us with useful insights which has definitely and positively contributed to our growth.

We also conducted surveys for our Teaching and Non-Academic staff to understand if our response ensured that their welfare was well catered to and any impact it may have had on the teaching- learning process.

This has been an introspective exercise in self-awareness through the lens of all involved in our journey towards higher trust and transparency.

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